Shipping Policy

Once your order is successfully placed, our team begins processing it.

• Orders are generally processed and dispatched within 2–3 business days.
• Orders are shipped through our trusted courier partners.
• Once your order has been dispatched, you will receive shipment tracking details through the contact information provided during checkout.
• Orders may take slightly longer to process during major sales, festive seasons, promotional campaigns, or periods of high order volume.
• Certain products may require additional preparation time before dispatch.

Please note that order processing time and delivery time are different.

After dispatch, most ENSAC orders are delivered within approximately 6–10 working days, depending on the delivery location, courier serviceability, and other logistical factors.

Delivery timelines may vary due to:

• Remote or difficult-to-reach locations
• Limited courier serviceability
• Public holidays and weekends
• Severe weather conditions
• Natural calamities
• Transportation or courier delays
• Festive seasons and peak shopping periods
• Unforeseen logistical circumstances

The estimated delivery period begins after your order has been dispatched.

ENSAC offers free shipping on eligible prepaid orders.

You can choose from the available online payment options during checkout. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Cash on Delivery (COD) is available on eligible ENSAC orders.

For COD orders:

• A verification call may be made before your order is processed.
• COD verification may add approximately 1–2 business days to the dispatch timeline.
• Your order may be processed only after successful verification.
• Please make sure that the mobile number provided during checkout is active and reachable.

If you prefer faster processing, you may choose a prepaid payment option at checkout.

Once your order has been dispatched, ENSAC will provide order tracking details through the contact information provided during checkout.

You can use the tracking information to check the latest status and movement of your shipment.

Please note that tracking information may take some time to update after the shipment is handed over to the courier partner.

Please carefully check your shipping information before placing your order.

Make sure the following details are accurate:

• Full Name
• Mobile Number
• Complete Delivery Address
• City
• State
• Pincode

ENSAC is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error in your shipping details after placing an order, please contact our customer support team as soon as possible.

While ENSAC and its courier partners make every effort to deliver orders within the estimated timeframe, unexpected delays may occur.

Delays may be caused by:

• Courier partner issues
• Weather conditions
• Natural disasters
• Transportation disruptions
• Public holidays
• High order volumes
• Festive seasons
• Remote-area delivery restrictions
• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team for assistance.

A shipment may be returned to ENSAC if delivery cannot be completed due to:

• Incorrect or incomplete address
• Incorrect contact information
• Customer being unavailable during repeated delivery attempts
• Refusal to accept the shipment
• Courier serviceability limitations

Additional shipping or re-delivery charges may apply in certain cases.

For COD orders, repeated failed deliveries may also affect the availability of COD for future orders.

If your package appears damaged, opened, tampered with, or otherwise compromised at the time of delivery, please document the condition of the package before opening it.

We recommend taking clear photographs or videos of:

• The outer packaging
• Shipping label
• Visible damage or tampering
• The product after opening

If you receive a damaged, defective, or incorrect product, please contact ENSAC customer support as soon as possible.

For information regarding product returns, exchanges, and refunds, please refer to our Return & Refund Policy.

If you have questions about your ENSAC order, delivery, shipping status, COD order, or shipment tracking, our customer support team is available to assist you.

Customer Care: +91-9870298865
Support Hours: Every day, 11:00 AM – 7:00 PM

Please keep your order number and registered mobile number ready when contacting our support team so that we can assist you more efficiently.

By placing an order with ENSAC World, you acknowledge that:

• Orders are generally processed within 2–3 business days.
• Most orders are delivered within 6–10 working days after dispatch.
• COD orders may require an additional 1–2 business days for verification.
• Free shipping is available on eligible prepaid orders.
• Delivery timelines are estimates and may vary depending on the delivery location and courier service.
• Orders placed during sales, festive seasons, or high-demand periods may take longer to process or deliver.
• Customers are responsible for providing accurate delivery and contact information at checkout.