At Ensac World, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help!
1. Exchange Policy
- Products are eligible for exchange if they are defective, damaged, or incorrect at the time of delivery.
- To request an exchange, please contact us within 7 days of receiving your order.
- Products must be unused, in their original condition, and with original packaging/tags intact.
- Exchanges are subject to stock availability. If the product is unavailable, we will offer you alternatives or store credit.
2. Refund Policy
- We currently offer refunds only in case of defective, damaged, or wrong products that cannot be exchanged.
- Refunds will be processed to the original payment method within 7–10 business days after approval.
- Shipping charges (if any) are non-refundable.
3. Non-Eligible Products
- Products that show signs of use, wear, or damage not caused by us.
- Customized or special-order items.
- Requests made after the 7-day window from delivery date.
4. How to Initiate an Exchange or Refund
To initiate a return or exchange:
- Contact our customer support team at 9910474000 or via our website contact form.
- Provide your order number, photos of the product (if damaged/defective), and a description of the issue.
- Wait for approval and follow the provided instructions for pickup or couriering the product back.
5. Important Points
- We reserve the right to inspect returned products before approving an exchange or refund.
- In case of a rejected return, the product will be sent back to the customer at their expense.
- Ensac World reserves the right to amend this policy at any time without prior notice.
6. Contact Us
For any assistance regarding exchanges or refunds, please reach out to:
Ensac World
Phone: 9910474000
Website: https://ensacworld.com/