At Ensac World, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help!
1. Exchange Policy
- Products are eligible for exchange if they are defective, damaged, or incorrect at the time of delivery.
- To request an exchange, please contact us within 7 days of receiving your order.
- Products must be unused, in their original condition, and with original packaging/tags intact.
- Exchanges are subject to stock availability. If the product is unavailable, we will offer you alternatives or store credit.
2.Refund & Return Policy
1. Defective, Damaged, or Wrong Products
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Refunds are offered only for defective, damaged, or incorrect products that cannot be exchanged.
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Refunds will be processed to the original payment method within 7 business days of approval.
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Shipping charges, if any, are non-refundable.
Change of Mind Returns
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If you wish to return a product due to a change of mind, it must be returned to us within 7 days of delivery.
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The customer is responsible for return shipping charges.
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Refunds will be processed to the original payment method once the returned item is received in its original condition.
Note: To ensure a smooth refund process, please make sure the product is unused, in its original packaging, and in the same condition as delivered.
3. Non-Eligible Products
- Products that show signs of use, wear, or damage not caused by us.
- Customized or special-order items.
- Requests made after the 7-day window from delivery date.
4. How to Initiate an Exchange or Refund
To initiate a return or exchange:
- Contact our customer support team at 9910474000 or via our website contact form.
- Provide your order number, photos of the product (if damaged/defective), and a description of the issue.
- Wait for approval and follow the provided instructions for pickup or couriering the product back.
5. Important Points
- We reserve the right to inspect returned products before approving an exchange or refund.
- In case of a rejected return, the product will be sent back to the customer at their expense.
- Ensac World reserves the right to amend this policy at any time without prior notice.
6. Contact Us
For any assistance regarding exchanges or refunds, please reach out to:
Ensac World
Phone: 9910474000
Website: https://ensacworld.com/
