Exchange Policy – Ensac World
At Ensac World, customer satisfaction is important to us.
Please note that we do not offer returns or refunds.
We provide exchange only, subject to the terms mentioned below.
1. Exchange Eligibility (7 Days)
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Products are eligible for exchange only if they are:
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Defective
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Damaged during transit
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Incorrect product delivered
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Exchange request must be raised within 7 days of delivery.
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Products must be:
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Unused
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In original condition
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With original packaging, tags, and invoice intact
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Exchanges are subject to stock availability.
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If the same product is unavailable, an alternative product or store credit will be offered.
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2. No Return / No Refund Policy
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Returns are not accepted.
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Refunds are not provided under any circumstances.
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Change-of-mind exchanges are not allowed.
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Shipping charges (if any) are non-refundable.
3. Non-Eligible for Exchange
Exchange requests will not be accepted if:
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The product shows signs of use, wear, or damage not caused by us
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The product is customized or made-to-order
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The exchange request is raised after 7 days from delivery
4. How to Initiate an Exchange
To request an exchange:
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Contact our customer support within 7 days of delivery
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Share:
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Order number
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Clear photos/videos of the product (if damaged/defective)
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Reason for exchange
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Our team will review the request and share the exchange pickup or shipping instructions after approval.
📞 Customer Support: 9870298865
🌐 Website: https://ensacworld.com/
5. Important Notes
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All exchange requests are subject to quality inspection.
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If an exchange request is rejected, the product will be shipped back to the customer at their expense.
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Ensac World reserves the right to modify this policy at any time without prior notice.
