Return & Refund

ENSAC World accepts return requests only for eligible products that meet one of the following conditions:

• The product is defective.
• The product was damaged during transit.
• An incorrect product was delivered.

All return requests must be submitted within 7 days of the date of delivery.

To be eligible for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags attached.
• Include the original packaging.
• Include the original invoice, where applicable.
• Not show any signs of use, washing, alteration, or customer-caused damage.

All return requests are subject to ENSAC's approval and quality inspection.

ENSAC World provides a 7-day return window for eligible products.

The return request must be raised within 7 days of receiving the order. Requests submitted after this period may not be accepted.

We recommend checking your product carefully as soon as it is delivered.

If you notice any damage, defect, or incorrect product, contact our customer support team promptly so that we can review your request.

If your product arrives damaged or defective, please document the condition of the package and product before initiating your return request.

We recommend taking clear photographs or videos showing:

• The outer shipping package.
• The shipping label.
• Any visible damage to the packaging.
• The product and the issue or defect.
• Product tags and packaging.

These details may be required during the return review and quality inspection process.

If you receive a product different from the one you ordered, please contact ENSAC customer support within 7 days of delivery.

Please provide:

• Your order number.
• Clear photographs or videos of the product received.
• Details of the product you originally ordered.
• The reason for requesting the return.

Our team will review the information and provide further instructions if the return request is approved.

A return request will not be accepted in the following situations:

• The product has been used or worn.
• The product has signs of wear or customer-caused damage.
• The product has been altered, washed, modified, or misused.
• Original tags or packaging are missing.
• The return request is submitted more than 7 days after delivery.
• The product is customized or made-to-order.
• The customer simply wants to return the product due to a change of mind.
• The damage or defect is determined to have occurred after delivery due to customer handling or use.

ENSAC World reserves the right to reject a return request if the product does not meet the eligibility requirements.

To initiate a return, contact ENSAC customer support within 7 days of delivery.

Please provide the following information:

• Order number
• Customer name
• Registered mobile number
• Reason for return
• Clear photos or videos of the product, especially if it is damaged or defective

Our team will review your request and, if approved, provide the applicable return pickup or shipping instructions.

Please do not send a product back without receiving return instructions from ENSAC.

Every return request is subject to review and quality inspection.

Once the returned product is received, ENSAC will inspect it to verify the reported issue and ensure that the product meets the return conditions.

A return may be rejected if the inspection determines that:

• The product has been used or worn.
• The product has been damaged after delivery.
• The product does not match the reported issue.
• Original tags or packaging are missing.
• The return does not meet the conditions stated in this policy.

If a return request is rejected after inspection, the product may be shipped back to the customer at the customer's expense.

Once an approved return has been received and successfully inspected, the eligible refund or store credit will be processed according to ENSAC's applicable policy.

Refunds or store credit are provided only after successful quality verification.

The final refund amount may depend on the eligibility and condition of the returned product.

Shipping charges, where applicable, are non-refundable.

For approved returns, ENSAC will provide the applicable return pickup or shipping instructions.

If a return is rejected because the product does not meet the return conditions, the product may be shipped back to the customer at the customer's expense.

Customers should not independently ship products to ENSAC without receiving return instructions from our support team.

ENSAC World does not accept returns simply because a customer has changed their mind.

Returns are accepted only for eligible situations specified in this policy, including:

• Defective products
• Products damaged during transit
• Incorrect products delivered

Please carefully review product information, images, descriptions, and specifications before placing your order.

Customized and made-to-order products are not eligible for return unless the product is received defective, damaged during transit, or incorrect, subject to ENSAC's verification and approval.

Please keep the following points in mind:

• Return requests must be submitted within 7 days of delivery.
• Products must be unused and in their original condition.
• Original tags and packaging must be retained.
• Return requests are subject to approval and quality inspection.
• Clear photos or videos may be required for damaged or defective products.
• Shipping charges, where applicable, are non-refundable.
• Change-of-mind returns are not accepted.
• Customized and made-to-order products are generally not eligible for return.
• Products that fail quality inspection may be returned to the customer at the customer's expense.

For questions regarding returns, refunds, damaged products, defective products, incorrect orders, or return requests, please contact our customer support team.

Customer Care: +91-9870298865
Support Hours: Every day, 11:00 AM – 7:00 PM

Please keep your order number and registered mobile number ready when contacting our support team.