Everything you need to know about our bags, shipping, and returns.
Product
This is a lightweight everyday backpack designed for college, travel, work, and daily use.
Our bags are crafted from durable canvas, jacquard weave, or genuine leather blends depending on the collection, with reinforced stitching at every stress point.
Most styles come in multiple colourways and prints — check the product page's variant selector for what's currently in stock.
Select styles (like our Work Story Collection totes) include a padded laptop sleeve that fits up to a 15" laptop. Check the individual product description to confirm.
Most totes and sling bags include one main compartment, an interior zip pocket for valuables, and 1–2 slip pockets. Exact details are listed under "What Fits Inside" on each product page.
Yes — our bags are designed to transition easily between casual outings, office days, and travel.
Shipping & Delivery
Orders are typically delivered within 5–7 business days across India, depending on your location.
Yes, COD is available on all orders within India.
Currently, we only ship within India. International shipping may be introduced in the future.
Once your order ships, you'll receive a tracking link via email/SMS to monitor its status in real time.
Returns & Exchanges
We accept returns within 7 days of delivery, provided the product is unused and in its original packaging with tags intact.
Yes, exchanges are accepted within 7 days of delivery, subject to stock availability.
Go to your Orders page in your ENSAC account, select the order, and choose "Request Return/Exchange," or contact our support team directly.
Yes — COD refunds are processed to your bank account or as store credit within 7–10 business days after the returned item is received and inspected.
Payment
We accept credit/debit cards, UPI, net banking, popular wallets, and Cash on Delivery.
Yes, all transactions are processed through secure, encrypted payment gateways — we never store your card details.
Care Instructions
Spot clean with a damp cloth and mild soap. Avoid machine washing or soaking, as this can damage the print and structure.
Stuff it lightly with tissue paper to hold its shape, and store it in a dust bag or cool, dry place away from direct sunlight.
Most of our canvas styles are water-resistant, not waterproof — they can handle light rain but shouldn't be submerged or left out in heavy downpours.
Sizing & Fit
Yes, our kids' and structured tote styles are sized appropriately for school books, lunch boxes, and daily essentials — check the dimensions listed on the product page.
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