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HELP & SUPPORT
FREQUENTLY ASKED QUESTIONS
1. How can I track my order ?
Once your order is dispatched, we'll email/SMS you a tracking link along with the courier partner's details. You can also check your order status anytime by logging into your account and visiting the Order History section.
2. What is your return policy ?
We offer a 7-day return window for eligible products that are defective, damaged in transit, or incorrectly delivered. Items must be unused, in original condition, with tags and packaging intact. Customized or made-to-order products aren't eligible for return.
3. How long does delivery take ?
Orders are typically processed and dispatched within 2-3 business days, with delivery completed within 6-10 working days after dispatch, depending on your location.
4. Do you offer Cash on Delivery ?
Yes, COD is available on most orders. A verification call is made before dispatch, which may add 1-2 days to processing. You can also opt to convert your COD order to prepaid for faster processing.
5. How can I check delivery availability for my pincode ?
Enter your pincode on the product page before checkout to instantly check serviceability, or reach out to our support team and we'll confirm it for you.
6. How do I choose the right bag ?
Think about how you'll use it — daily commute, travel, laptop carrying, or occasion wear — and check the size, compartments, and strap style listed on each product page. Our support team is also happy to help you pick based on your needs; just message us on WhatsApp or through this contact form.
